Privacy Policy - wildasstrends.com

This Privacy Policy explains how Wildass Trends Pvt. Ltd. (“WILDASS”, “we”, “us”) collects, uses and protects your personal information when you visit wildasstrends.com or buy from us. By using our website, you agree to the practices described here. We follow the Information Technology Act, 2000, the related SPDI Rules, 2011, and the Digital Personal Data Protection Act, 2023.

1. Information we collect

Order & account details: your name, phone number, email address, and billing and shipping address.
Payment information: payments are processed securely by our payment partner, Razorpay. We do not see or store your full card, UPI or net-banking details.
Device & usage data: IP address, browser type, pages visited and similar technical information collected automatically through cookies.
Communications: messages you send us by email, phone, or our contact form.

2. How we use your information

To process, ship and deliver your orders, and to send order and delivery updates.
To handle returns and issue store-credit coupon codes.
To respond to your questions and provide customer support.
To prevent fraud and keep our website secure.
To meet our legal, tax and accounting obligations.
With your consent, to send you offers and new-collection updates. You can opt out at any time.

3. Who we share it with

We never sell your personal information. We share it only with trusted partners who help us run our business, and only as much as they need:

Courier and logistics partners, to deliver your orders and collect returns.
Razorpay, to process your payments securely.
Hosting and IT service providers that keep our website running.
Government or legal authorities, when required by law.

4. Cookies

We use cookies to keep items in your cart, keep you signed in, remember your preferences and understand how our website is used. You can block or delete cookies in your browser settings, but some features, such as the cart and checkout, may not work properly without them.

5. How long we keep your data

We keep your information only for as long as needed to fulfil your orders, provide support, and meet legal, tax and accounting requirements. After that, it is securely deleted or anonymised.

6. How we protect your data

Our website uses SSL encryption (HTTPS), and access to customer data is limited to authorised people who need it to serve you. While no online system is 100% secure, we take reasonable steps to protect your information from loss, misuse or unauthorised access.

7. Your rights

You can ask us to access, correct or delete your personal information, or withdraw any consent you have given (for example, to marketing messages). To make a request, contact us using the details below. We will respond within a reasonable time, as required by law.

8. Children

Our website is intended for users aged 18 and above. If you are under 18, please use our website only with the involvement of a parent or guardian.

9. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

10. Contact & Grievance Officer

For any privacy questions, requests or complaints, please contact our Grievance Officer:

Devendra Patel, Wildass Trends Pvt. Ltd.
S. No. 516, Halvad–Maliya Highway, Juna Devaliya, Halvad, Gujarat 363330, India
Email: wildasstrends@gmail.com
Phone: +91 94264 38404